Refund policy
Return & Refund Policy
At Tayyib Co., we take great care to ensure that your order reaches you safely and in perfect condition. Due to the nature of our cosmetic and skincare products, we do not accept returns or exchanges for products that are delivered in good condition.
14-Day Return Policy for Damaged or Defective Products
We offer a 14-day return policy only for products that are received damaged, defective, or incorrect.
You have 14 days from the date of delivery to contact us regarding a damaged, defective, or incorrectly delivered product.
To be eligible for a return:
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The product must be unused and unopened.
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The product must be in the same condition in which you received it.
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The product must be in its original packaging.
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You must provide proof of purchase/order details.
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For damaged products, please provide clear photographs or videos of the product and packaging so that we can assess the issue.
Products that have been opened, used, altered, or damaged after delivery due to customer handling will not be eligible for return.
Cosmetic & Skincare Products
For hygiene, safety, and quality-control reasons, cosmetic and skincare products are non-returnable and non-exchangeable once delivered, unless the product is:
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Damaged during transit
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Defective
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Incorrectly delivered
We cannot accept returns simply because you have changed your mind, ordered the wrong product, or do not like the product after opening or using it.
We strongly recommend checking your order carefully upon delivery before opening or using the product.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon receiving it.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at:
Please include your order number and clear photographs/videos showing the issue. Our team will review your request and, if approved, provide instructions for the return or replacement.
Please do not send any product back without contacting us and receiving approval from our team first.
Return Shipping
If your return request is approved due to a damaged, defective, or incorrectly delivered product, we will provide you with instructions regarding the return.
Returns sent without prior approval may not be accepted.
Exchanges & Replacements
We do not offer exchanges for cosmetic or skincare products as a general policy.
If you receive a damaged, defective, or incorrect product, we may, at our discretion, provide a replacement or refund after reviewing the issue.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 7-10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
If a replacement is approved instead of a refund, we will arrange the replacement according to product availability.
Important Note
For health, hygiene, and product-safety reasons, used or opened cosmetic and skincare products cannot be returned or exchanged, even if they are within the 14-day period.
If you have any questions regarding our Return & Refund Policy, please contact us at: